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The future of CX is expected to be strongly impacted by AI, and in many ways this revolution has already begun in contact centers and beyond. View the latest research findings from Gartner to find out how you can use this as a strategic advantage at your business.

Artificial intelligence has matured and what was once thought of as on the fringe is now a strategic business advantage. Organizations can start small by adding AI to existing processes and increase capabilities where and when it makes the strongest business sense.

AI, including machine learning, natural language processing and understanding, biometrics and so much more are integral to the entire customer and employee experience. AI now gives organizations the ability to be uber-responsive with customers — through automation and self-service — to drive their loyalty and advocacy.

Today, Avaya is helping organizations successfully assemble and combine AI capabilities to build customer relationships, achieve memorable outcomes, and deliver experiences that matter.

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