Adapting to Change: Tackling the Biggest Disruptions in Today's Contact Centers

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This webinar is designed to offer insights into the primary disruptions, operational obstacles, and technological gaps confronting contact centers, as well as strategies to maintain a competitive edge. Join and get your questions answered by our presenters.

In this webinar, Liz Miller from Constellation Research and Susan Terry from Avaya offer insights into the disruptions occurring in contact centers due to shifts in customer expectations, business models, and the rise of the work-from-anywhere culture. They will also explore technology advancements, such as AI, automation, bots, virtual assistance, and how these factors create challenges and opportunities for contact centers.

Don’t miss this opportunity to stay informed in an ever-changing contact center environment, secure your seat for this insightful webinar.


WHEN

Wednesday, October 30
11:00 - 11:30 AM ET

Register Now

Who Should Attend:


The intended audience includes contact center managers, IT leaders, customer service professionals, and decision-makers who will gain actionable strategies to optimize operations, enhance customer engagement, and improve business performance.



Key Takeaways:



Understand the primary disruptions affecting contact centers.
Learn how contact centers are adapting to change.
Explore the role of AI in modernizing operations.
Discover the importance of personalization in elevating Customer Experience.

Featured Speakers:




Liz Miller

Vice President & Principal Analyst, Constellation Research


Susan Terry

Global Vice President Portfolio Maximization, Avaya